Job Description

Job Description

Job Description

Parnall Law Firm, the largest personal injury law firm in New Mexico, is seeking a motivated Legal Assistant to join our growing team. If you're looking for a rewarding career where your work makes a real impact, apply today.

Recognized as a Top Employer

Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years—awards based on anonymous feedback from our employees collected by an independent organization.

Location

Roswell, NM: 100% In-office work required

Pay Range: $15-$16 per hour

Benefits

-Comprehensive health, dental, and vision insurance to keep you healthy and supported. 

-Life and long-term disability insurance for peace of mind. 

-A robust 401(k) plan to help you save for your future. 

-Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance

-Opportunities to engage in community outreach, making a real difference in our local area. 

-A positive, fulfilling, and supportive work environment where learning and growth are encouraged. 

-An annual company goal trip to celebrate our achievements.

-Training provided

MISSION STATEMENT

To assist the Case Managers in the Pre-Litigation phase of the legal claim process to move cases along on behalf of clients as efficiently and effectively as possible.

RESULTS / OUTCOMES

·         Attend weekly firm-wide huddle every Monday morning at 8:00

·         Attend daily team mini huddle Tuesday through Friday at 8:00 am

·         Have status comments entered before weekly OOS meetings

·         Attend biweekly meeting with Team Lead to go over individual metrics and goals.

·         Opening all UM/UIM claims within 1 day of signed retainer

·         Opening all Liability claims within 1 day of receipt of liability information from police report or IPRA

·         Send out letters of representation within 24 hours of claims being opened.

·         Send out welcome letters within 2 days of being retained by client.

·         Obtain client homework, photos, dec pages within 14 days of being retained.

·         Obtain insurance dec pages within 14 days of sending out the letter of representation.

·         Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to Prep.

·         Ensure overdue tasks never exceed 50.

DUTIES / RESPONSIBILITIES

·         Complete all task items in a timely fashion.

·         Complete all Case Manager requests accurately and promptly.

·         Posting all case information accurately in SmartAdvocate.

·         Client follow-up calls, as directed by Case Manager.

·         Verify adjuster contact information prior to demand being sent out.

·         Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.

·         Making follow up calls to insurance carriers to confirm receipt of demand letters.

·         Property address search

·         License info and research

·         Light research or investigation as directed by Case Manager

·         Answer incoming calls via the First Call Group

- Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.

- Follow and maintain all firm policies and procedures.

COMPETENCIES

·         Excellent communication skills, verbal and written.

·         Empathy for our injured clients.

·         Confidence and motivation to exceed expectations.

·         Professional attire and demeanor.

·         Desire to learn, develop, and motivate team members.

·         Team player.

·         Ability to adapt in a rapidly changing environment.

***Who we're looking for***

The ideal candidate will have: 

- A strong desire to learn

-Proficiency in Microsoft Office Suite

-Team-oriented mindset but able to work independently, managing multiple priorities

-Availability to work on site Monday-Friday 8:00-5:00

-Ability to pass a background check

Comprehensive training will be provided.

Join us at Parnall Law, where your talent can shine, and together we can make a difference! We can't wait to meet you!

#SUPABQ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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