Job Description

COMPANY OVERVIEW:

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 

We are growing rapidly and are seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Join us and lead with confidence into a bright future!

POSITION SUMMARY:

As our Full-Time Director of Housekeeping at our Sevierville, TN location, it will be your mission to lead a goal-oriented, productive, and rewarding resort housekeeping department. This is an exciting opportunity for you if you’re passionate about leadership, customer service, and creating exceptional guest experiences. You’ll also be able to use your leadership and analytical skills to drive change and improve our processes - creating a stellar team that provides guests with clean, comfortable surroundings for their well-earned vacation.

Personality Fit: 

This role suits an independent, self-motivated leader who can confidently manage competing priorities while motivating the housekeeping team. Keeping calm under pressure, adhering to our safety and cleanliness protocols, and upholding the highest standards will be keys to your long-term success.

Are you ready to roll up your sleeves and build a career with us in beautiful Tennessee? Apply today—relocation assistance provided!

RESPONSIBILITIES:

• Inspire and lead a dynamic team that fosters a culture of respect and excellence in all housekeeping operations.
• Drive continuous improvements in guest and customer satisfaction through high standards of cleanliness and service.
• Oversee recruitment, training, and development of team members, ensuring top talent is empowered to succeed.
• Conduct daily inspections and assessments, providing coaching and guidance to maintain the highest levels of performance.
• Collaborate with resort and company leadership to set clear expectations and achieve shared operational goals.
• Analyze data to make informed adjustments, ensuring alignment with facility, budget, and compliance objectives.
• Implement and monitor quality control systems, ensuring consistent adherence to budgets and operational excellence. 

QUALIFICATIONS:

• Leadership & Management: 3+ years of hospitality management experience focused on fostering morale, quality, and respect. 
• Team & Property Management: Experience managing multi-property operations or teams of 50+
• Education: High school diploma/GED/Completion of a craft apprenticeship or an equivalent number of years in the hospitality industry 
• Operations & Quality Control: Experience in data analysis, budget management, and executing quality control systems.
• Housekeeping & Timeshare Expertise: Experience in timeshare management and overseeing housekeeping operations is a plus.
• Technical Skills: Computer proficiency, including word processing, spreadsheets, and relevant software tools.
• Career Growth: Willing to relocate for promotion opportunities and long-term advancement within the company.
• Soft Skills: Excellent communication, customer-focused with proven guest satisfaction, proactive decision-making, a team player with strong ethics, and highly organized in fast-paced settings.

Preferred Skills (Not Required but a Big Plus):

• Language Proficiency: Fluency in additional languages, especially Spanish 

COMPENSATION & BENEFITS:

Annual Salary: $85,000 - $95,000

Benefits: 

• Paid time off, such as PTO
• Health insurance 
• Life insurance 
• Dental insurance 
• Vision insurance 
• Retirement benefits or accounts 
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAS 
• Short-term disability insurance 
• Relocation assistance

Schedule: Flexibility to work nights, weekends, and holidays as needed to meet resort demands.

Important to Know

• Veterans and candidates with military experience are encouraged to apply. 
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

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