Customer Sucess Specialist(San Diego Only) Job at Whova, San Diego, CA

STREM0wwUmtMZ0dzZ1hBSDRYYUpuK3FQYVE9PQ==
  • Whova
  • San Diego, CA

Job Description

🚀 Exciting job opportunity in Customer Success! 🚀

We are recruiting for a full-time Customer Success Specialist located in San Diego, CA, with a hybrid working schedule. See our latest video 📹 here:

We're a fast-scaling event technology company bringing delightful experiences to professional events and event organizers!

Why Join Whova?

❤️ Make a difference! Our goal is to change lives with our product

📈 Work on exciting and impactful jobs

💼 Fantastic opportunities for career growth and development

🤝 Fun, authentic, and supportive team environment

As a customer success specialist at Whova, you will provide front-line technical assistance to customers, troubleshoot software issues, and guide users through product features to ensure a smooth experience. This is an excellent opportunity for individuals who enjoy problem-solving, working with cutting-edge technology, and delivering outstanding customer service.

Whova is a fast-growing company with a top product in our space, supporting events in 100+ countries. Our brand-name customers include US-Bank, Stanford, L’Oreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to be recognized as one of the Best Places to Work in San Diego 🏖️ 5 years in a row, and also won the ⏫ Fastest Growing Private Companies award for 3 years. Recently Whova won the Event Technology Awards’ Best Product Team Award 🏆, People’s Choice Award 🏅 , with the most votes from event industry professionals, and also Best Event APP Award. Whova also made into the 🔝 Global Top 50 Software Companies in G2's ranking.

If you are passionate about technology and sales, and thrive in a fast-paced, innovative and collaborative environment, we have perfect opportunity for you here at Whova! You can directly send your resume to jobs@whova.com.

Responsibilities:

  • Assist customers with software troubleshooting via email, chat, and phone support, ensuring timely and effective resolutions.
  • Diagnose and resolve technical issues related to [product or service], including setup, configuration, and system performance.
  • Educate customers on best practices, product features, and workflow optimizations to enhance their user experience.
  • Collaborate with internal teams (engineering, product, and sales) to escalate complex issues and improve software functionality.
  • Document support cases in the ticketing system, ensuring accuracy and tracking of customer issues.
  • Contribute to knowledge base articles by identifying common support questions and creating clear, user-friendly guides.
  • Test and replicate reported bugs, providing detailed feedback to the development team for resolution.
  • Assist with onboarding new customers, ensuring they understand how to use the software effectively.

Desired Skills and Experience

💼 Great work ethic, excellent customer service and listening skills

🏆 Detail-oriented, self-disciplined, providing prompt follow-up to customer inquiries

⏱️ A genuine interest and passion in helping customers

📗 Ability to professionally handle difficult situations with customers

📗Great verbal and written communication skills

What we offer:

💰 Salary: $45K-$50K. The salary is based on experience in customer support (technical support for software products, customer services and onboarding for software products, etc)

📈 Fast career growth opportunities

🤝 Collaborative, dynamic, and supportive team culture

⭐ Benefits including health, dental and vision benefits, weekly company lunches, PTOs etc.

🏖️ 18 days paid time off per year

🍲 Three company-provided lunches each week

🏡 Working from home every Friday

Job Tags

Full time,

Similar Jobs

ClearanceJobs

Security Guard - Armed Secret Clearance Government Site Job at ClearanceJobs

Security Guard - Armed Defense Patrol Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part...

Linus Health

Customer Success Manager Job at Linus Health

 ...we're entering a phase of accelerated growth and looking for top talent to help shape our future. The Role: As a Customer Success Manager, Healthcare Delivery you will be responsible for the overall workflow and management of assigned projects from inception to... 

Studio 16 Entertainment

Solo Piano Bar Entertainer (Piano/Vocalist) Job at Studio 16 Entertainment

About the job Solo Piano Bar Entertainer (Piano/Vocalist) We are looking for a Musician with a good set of skills when it comes to music. Trained in a particular music genre, and can play an instrument/s. The one that can bring entertainment to the crow...

J. Kent Staffing

Website & Digital Marketing Specialist (Temporary, Foot-in-Door) Job at J. Kent Staffing

 ...Pay : $26.44 - $33.65/hour (equivalent to $55,000 - $70,000/year) - based on experience Overview : Our client, a nonprofit organization in Cherry Creek, is seeking a temporary (strong foot-in-door) Website & Digital Marketing Specialist to join the PR, Marketing,... 

Stine, LLC

Garden Center - Loader - FT Job at Stine, LLC

 ...helps customers associates, and families build their dreams! Job Summary: The Loader greets and assists customers in the garden center, ensuring a friendly and courteous experience throughout the loading process. This highly visible role involves heavy loading,...