Job Description
Company Description
Customer Success Manager
Are you ready to develop the future of retail?
As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.
VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.
Job DescriptionWe build. We create impact.
We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling VusionGroup solutions across large, complex customer environment
As a Customer Success Manager on the Customer Success team, you will make a positive impact by being responsible for:
Own and manage the post-sales customer lifecycle for assigned strategic accounts, ensuring long-term success and ROI realization.
Build strong relationships with senior stakeholders, acting as a trusted advisor and voice of the customer.
Conduct regular business reviews, success planning, and performance analysis to guide strategic decisions.
Analyze usage patterns and feedback to identify opportunities for adoption, expansion, or optimization.
Collaborate cross-functionally with Sales, Product, Support, and Engineering to resolve issues and support ongoing improvement.
Lead change management and solution scaling efforts within customer environments.
Translate technical product capabilities into business value and operational impact.
Serve as a cultural and linguistic bridge, providing seamless communication and service to Spanish-speaking stakeholders.
Qualifications we’re looking for.
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
Language : English and Spanish fluent
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