Customer Success Manager_2 Job at Virco Talent, San Francisco, CA

Sm9MMkswTmdJQWVyaEhRRjdIMkZtdWlQYnc9PQ==
  • Virco Talent
  • San Francisco, CA

Job Description

Job Description:

Location: San Francisco, CA, Onsite, Full-Time

About the Role
We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies.

We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.

Responsibilities
  • Onboard new customers and ensure their success with the platform
  • Build and refine renewal processes
  • Create and update guides and resources in the Knowledge Base
  • Resolve ongoing customer issues, acting as a trusted partner
  • Collaborate with Sales to identify opportunities for account expansion
  • Provide product feedback to Engineering and Product teams to drive platform improvements
Requirements
  • 2 years of work experience as a customer success manager or related field.
  • Deep understanding of recruiting processes and challenges
  • Highly organized, capable of managing multiple customer threads simultaneously
  • Product-minded and solution-oriented
  • Located in or willing to relocate to San Francisco, CA (onsite 5 days/week)
Nice to Have
  • Experience as a recruiter or sourcer
  • Familiarity with Product-Led Growth strategies
Compensation & Benefits
  • Base salary: $100K to $160K, depending on experience
  • Comprehensive benefits including medical, dental, and vision
  • Lunch stipend

Job Tags

Full time, Work experience placement, Relocation,

Similar Jobs

Stern Oil Company, Inc.

Class A Fuel and Propane Driver Job at Stern Oil Company, Inc.

 ...a motivated individual to join our team as a Propane and Fuel Oil Delivery Driver. If you do not currently hold a Class A CDL or Hazmat Endorsement...  ...Responsibilities: Safely operate delivery vehicles to transport propane and fuel to residential customers (training and... 

Boston Public Library

Summer Front Desk & Admin Assistant Job at Boston Public Library

 ...A community-focused organization located in Boston seeks a Staff Assistant I for a temporary summer position. In this role, you will be responsible for providing exceptional customer service and handling general office tasks, including data entry. The ideal candidate... 

Entegris

Supply Chain (Logistics) Specialist (Contract role) Job at Entegris

 ...Supply Chain (Logistics) Specialist (Contract Role) Entegris is currently seeking a Logistics Specialist to join our team. This position will be based in our Aurora, IL area. This role will be a 6-month contract/temporary role. In this role, you will be responsible... 

Joie Children's Products, Inc.

Creative Project Manager Job at Joie Children's Products, Inc.

 ...Employer Match, Vision and Mental Health Benefits. With our continued growth, and expansion into the US Market, we're seeking Creative Project Manager to join our Brand Marketing team in our Morgantown, PA offices, located just a mile off PA Turnpike exit 298.... 

Capital One

Lead Data Engineer - Capital One Software (Remote) Job at Capital One

 ...Job Description Lead Data Engineer - Capital One Software (Remote) Capital One Software is seeking a Lead Data Engineer who is passionate about marrying innovation with emerging technologies.In 2022, we publicly announced Capital One Software and have since...