Customer Service Officer Job at Worphy, China

STRMekwwSm1JQWlzZ25BSDZYT1BtdXFMYVE9PQ==
  • Worphy
  • China

Job Description

Main Duties Answer customer inquiries Respond to customer inquiries in a timely manner and provide accurate and detailed answers to customers by phone, email, online chat and other means. Familiar with the company's products and services, able to provide personalized advice and solutions to customer needs. Customer Complaint Handling Receive customer complaints, listen patiently to customer opinions, and actively coordinate with relevant departments to solve problems. Track the progress of complaint handling, ensure that the problem is properly solved, and provide timely feedback to customers on the results. After-sales service and support Provide after-sales service, such as product use guidance, troubleshooting, etc., to ensure that customers can use the company's products smoothly. Regularly visit customers to understand the use of products, collect customer feedback and improve customer satisfaction. Customer Relationship Maintenance Maintain good communication with customers and establish long-term and stable cooperative relationship. Regularly push the company news, product updates and other information to enhance customer stickiness. Customer data collation and analysis Organize customer inquiries, complaints and other data, analyze customer needs and satisfaction, and provide support for the company's decision-making. Explore the potential needs of customers and provide suggestions for the company's product and service innovation.

Job Tags

Full time,

Similar Jobs

Ohana Clips

Cosmetologist/Barber/Hair Stylist Job at Ohana Clips

 ...make an impact in your community. The recognition you deserve for a job well done. Hair Stylist/Barber Qualifications: Cosmetology and/or Barber License. The passion to build genuine connections with customers and provide GREAT haircuts. The desire to... 

Linus Health

Customer Success Manager Job at Linus Health

 ...we're entering a phase of accelerated growth and looking for top talent to help shape our future. The Role: As a Customer Success Manager, Healthcare Delivery you will be responsible for the overall workflow and management of assigned projects from inception to... 

Argos

Class A CDL Driver and Class B CDL Driver Onsite Hiring Event Job at Argos

 ...Argos USA, the industry leader in Ready Mix Concrete, is now seeking qualified Class A & B CDL Drivers to join our successful team. We're now hiring in Houston, TX the surrounding areas! When: June 16 & 17, June 23 & June 24, & June 30 & July 1st, 11am - 3pm... 

DataAnnotation

Data Analyst - AI Trainer Job at DataAnnotation

 ...not required. Related fields include, but are not limited to, Data Science, Applied Math, and Computer Science. We also seek...  ...Technologies: More: We are excited to offer this as a full-time or part-time remote position, where you can choose which projects you want to... 

Cornerstone Caregiving

Assistant Operating Director Job at Cornerstone Caregiving

 ...Assistant Operating Director Los Angeles, California, (Santa Monica, CA Office Location) | Full-Time | Leadership Role | $60,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving , we are dedicated to helping older adults age in place with dignity,...