Job Description

Job Description

Job Description

About the Position:

Responsible for utilizing professional skills and clinical experience to train patients (post prescription) and healthcare professionals on an oral therapy for narcolepsy and idiopathic hypersomnia via both in-person and virtual engagements. This hybrid field/virtual role will engage with patients and healthcare professionals by building ongoing relationships for the purpose of, educating and empowering patients during their healthcare and medication journey.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for training on pre-approved curriculum to a variety of audiences including, but not limited to patients, caregivers, healthcare professionals and physician office staff
• Understand and encourage patient initiation and support processes and strategies that influence patient confidence to help patients stay on prescribed therapy and participate in ongoing support programs that are aligned with patient goals
• Explain and provide education related to the prescribed product, identify and recommend patient/caregiver resources that could include support groups, HUB services, specialty pharmacy, financial resources, etc.
• Build relationships with healthcare providers, office staff and other clinical educators; anticipate and address HCP needs and create an awareness and demand for educator services based on patient need
• Collaborate with other client field teams to identify educational opportunities within accounts
• Work in cooperation with key stakeholders to educate healthcare providers to improve patient outcomes utilizing approved educational materials designed for a respective audience in an assigned territory.
• For purposes of advancing training curriculum or program design, advise on industry insights and innovative approaches
• Ensure all activities are conducted in a manner that is compliant with all MLS, client, and industry mandated rules and regulations
• Perform other duties as assigned

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• Associate’s degree in nursing with a minimum of 3 years of patient education experience
• Experience working for (or contracting with) a pharmaceutical company

Preferred Education and/or Experience:

• Bachelor’s degree

Required License and/or credential(s):

• RN or NP
• Must maintain a valid driver’s license
• Credentialing may be required, therefore the Covid vaccine may be mandatory

Required Skills:

• Background in neurological conditions and/or rare disease
• Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience
• Demonstrated presentation and training experiences to multiple audiences, both in-person and virtually
• Proven adaptability to changing business demands and product relevance in a fast paced environment
• Competent and comfortable utilizing technology (video platforms), including tablets, projectors, etc.
• Intermediate knowledge of Microsoft Office products
• Eligible to participate in federal healthcare programs or in federal procurement or non-procurement programs

Special Position Requirements:

Travel:

• Weekly overnight travel required (1-2 overnights of travel on average per week)
• Must provide own reliable transportation

Working Conditions:

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

• Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.
• Must be able to lift and move 20 lbs.

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