Job Description
Salary: $21.55 - $23.68 Hourly
Location : Missoula, Montana
Job Type: Regular, Full-Time
Job Number: 00421
Department: Public Works & Mobility
Division: PWM-Water Utility
Opening Date: 09/03/2024
Overview Join our team as a Water Dispatcher, where you'll play a pivotal role in ensuring the smooth operation of our water services. You'll be a point of contact for service calls, efficiently dispatching crews to address issues and coordinating efforts with service and distribution teams. If you're a strong communicator with a knack for problem-solving, this is your chance to make a real impact in our community's essential services.
Priority screening of applications will begin on Tuesday, September 17, 2024. It is in your best interest to apply before this date. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.
To Apply: All applicants must submit the
City of Missoula Application AND a
Cover Letter. Resumes will not be reviewed. All details should be entered on the application. ** The full range for the Water Dispatch - Career Ladder Level 1 position is $21.55 - $25.10/hour and will increase each year for longevity and cost of living adjustments.
Essential Functions This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
- Provide support to public inquiries regarding water operations, including fire flow and transmission main information.
- Generate service orders from incoming calls and requests; coordinate service orders with customer service team.
- Dispatch calls to field personnel, as directed.
- Perform data entry from various sources into databases, and other tracking spreadsheets/software.
- Maintain services orders, locate notifications, well log information, ditch card database, files, and other daily paperwork.
- Utilize information from maps, fields notes, drawings, and SCADA systems.
- Coordinate daily appointment schedules for the service and distribution teams; maintain schedules for tapping transmission mains.
- Perform other duties, as assigned.
Knowledge, Skills and Abilities - Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, coordinating schedules, etc.
- Knowledge of and ability to interpret and apply local, state, and federal laws, including OSHA standards and guidelines, Missoula Municipal Code and Montana Code Annotated.
- Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment.
- Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationship with diverse individuals.
- Skill in multitasking in a fast-paced environment, while providing effective customer service.
- Ability to read and interpret maps, field notes, and sketches.
- Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
- Ability to learn and implement City and departmental policies, procedures, and practices.
Qualifications and Additional Application Materials - Any combination of education and experience equivalent to two (2) years' experience with customer service, data entry, administrative support, or another relevant field.
- Experience with Utilities, preferred.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
- Market-Competitive Salary
- Work/life balance, including the possibility of flexible schedules and remote work opportunities
- $0 premium for health and dental coverage for employees and affordable premiums for family coverage
- $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
- Options for supplemental life, disability, critical illness, and accident
- Constitutionally with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
- Generous paid vacation, sick leave, and holidays
- Pre-tax flexible spending accounts
- The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look to learn more and understand whether you may be eligible.
Additional benefits package information is available
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Job Tags
Hourly pay, Holiday work, Full time, Local area, Flexible hours,