Job Description

Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications! We believe that communications should be a part of every customer experience. As the VP of Product, Messaging you will own the strategy, operational execution, roadmap development and talent development for Twilios global messaging product. We are looking for a transformative leader to innovate beyond standard business and customer communication practices. Someone who is passionate about wearing the customers shoes and building towards the future. This role will require close partnership with sales to develop towards the customer needs and engineering to deliver value realization/business impact. Though Messaging is a $1B business line today, we operate very similarly to a start-up within Twilio. This role requires navigating ambiguity, working in a fast-paced environment, aligning across executive partners and thinking globally.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has:

1. 15 years of product management experience building large scale cloud services platforms
2. 10 years people management experience
3. Demonstrated leadership - ability to inspire/lead/recruit/retain successful product management teams
4. Proven track record of results - establishes ambitious goals, achieves/over-achieves those goals and takes overall responsibility for overall business outcomes
5. Innovation and critical thinking - track record of driving companies through transformative change with the ability to see the big-picture while also being hands-on in the details
6. Gravitas - Executive presence, strong communication skills, ability to communicate business value as well as product features/benefits
7. Data-driven - outcomes oriented and a problem solver
8. Customer obsessed - passionate about the customer journey and the customer experience
9. Messaging, marketplace, social, gaming and/or payments domain matter expertise preferred
10. Bachelor's degree from an accredited university, or equivalent experience

What?

Twilio is the leader in cloud communications. Learn how we're empowering developers to build the future of business communications.

BE AN OWNER:

Own product roadmap that delivers products and features that will help drive revenue growth. Lead the strategy, planning, and execution of the team to meet customer demand.

RUTHLESSLY PRIORITIZE:

Drive product lifecycle - Collaborate with engineering, user experience, documentation, infrastructure and go-to-market teams to drive the product lifecycle from concept to customer success. Work optimally with customers, partners, executives, and our technology teams to build a well defined and integrated roadmap to deliver on the vision.

WEAR THE CUSTOMERS SHOES:

Represent the customer - Be the champion and voice of customers. Build impactful, personal relationships with customers, engineering teams, and the field. Bring the customers voice into the creation process.

DRAW THE OWL:

Analyze and synthesize broad, cross-business or cross-discipline information that leads to breakthroughs or significant insights.

EMPOWER OTHERS:

Mentor and develop the product management team for the next phase of growth for the business. Lead the organization to evolve to a results-oriented, innovative, best-in-class product organization.

Why?

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and were dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

This position can be US-based remote (with occasional travel to the SF Bay area and Denver), or in either our Denver or San Francisco offices. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in empowering small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.

Salary: $300,000 - $350,000. Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilios benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. Its likely that you dont think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

• Healthcare Insurance and Leave
• Prescription Drug
• Dental
• Vision
• Flexible Spending and Health Savings Accounts
• Leave programs for all of lifes moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
• Financial Benefits
• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match
• Reimbursement Programs & Stipends
• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks

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