Virtual Customer Service Representative Job at travelpoocho, Minneapolis, MN

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  • travelpoocho
  • Minneapolis, MN

Job Description

Job Description

Job Description

The Virtual Customer Service Representative will be the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and problem-solving abilities while working independently in a remote setting.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat.

  • Resolve customer issues efficiently and professionally.

  • Provide product or service information and support.

  • Maintain accurate records of customer interactions in company systems.

  • Collaborate with internal teams to resolve client concerns.

  • Identify opportunities to improve customer satisfaction and processes.

  • Uphold company standards for professionalism and quality service.

Qualifications
  • Previous experience in customer service or client support preferred.

  • Excellent verbal and written communication skills.

  • Strong problem-solving and multitasking abilities.

  • Proficiency with Microsoft Office, Google Workspace, and CRM tools.

  • Ability to work independently in a remote environment.

  • Reliable internet connection and dedicated workspace.

What We Offer
  • Fully remote position with flexible scheduling.

  • Competitive pay and performance-based incentives.

  • Supportive and collaborative work environment.

  • Opportunities for growth and advancement within the company.

Job Tags

Work at office, Remote work, Flexible hours,

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