Description
This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language. This position will work a Panama and 12 hours shift 6PM-6AM.
Primary Responsibilities:
Responsible for interacting with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain IT systems.
Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.
This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.
Basic Qualifications:
Significant experience with customer support
Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
Significant experience working in a face paced environment
Significant experience with troubleshooting issues in a growing environment
Time management skills
Strong oral and written communications skills
The candidate must have high school diploma or equivalent and 5+ years of prior relevant experience.
Candidate must have an active TS/SCI with polygraph.
Candidate must be US Citizen.
CABARESTON
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Class C Driver JobLimo Driver, Sprinters, SUV's, Stretch Limos, Shuttle Buses, Party Buses, Looking for CDL and Non CDL driversPay: 18-... ...Number: (***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method. Look in...
Join a team dedicated to "healing and inspiring the human spirit" as a Senior Special Investigations Unit Medical Reviewer. This role involves conducting clinical reviews of medical records and claims to identify coding errors and potential healthcare fraud. You will mentor...
Job Description Job Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout...
...Cirrus Aircraft is searching for a Full-Time Flight Operations Intern in Knoxville, TN from May 2025through August 2025. The Flight Operations Intern will gain experience in many different areas within the Flight Operations department while gaining p Operations, Flight...
...Registered Nurse Career Opportunity Now Hiring! Short-Term Contract, Per Diem, Baylor/Weekend Program, Part-Time, and Full-Time Employees at Encompass Health Rehabilitation Hospital of Erie! Compensation: Short-Term Contract: $55.00 / hour Full-Time/Part-Time...