Job Description
We are seeking a Technical Support Specialist to join our team!
Responsibilities:
· Provide Technical Support via phone/email/remote desktop to national distributors, licensed installers, IT staff and end users.
· Resolve issues for clients via phone, or electronically
· Test and verify functionality of Audio & CCTV Security equipment; support PC,MAC software and mobile applications.
· Track customer issues and resolutions within SAP ticketing system
· Provide assistance with computer software and hardware configuration, networking, security and network implementation
Qualifications:
· Minimum of a high school diploma/GED; Associates preferred or a Certification or Degree in Electronics (Engineering, Design and/or Research and Development) or Computer Sciences (Computer Hardware, Software, Networking and/or Programming) from a trade school or college
· Ability to speak and write clearly in English
· Knowledge of relevant products and networking
· Previous experience in IT, customer service, or other related fields
· Demonstrated proficiency in typing and grammar
· Ability to build rapport with clients
· Strong troubleshooting and critical thinking skills
· Team player
· Multi-tasking capabilities
· Positive and professional demeanor
Company Description
Our Services
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.
Our Services\r\nExpress Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.
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