Job Description

Job Description

Job Description

Summary:

Greenfield Savings Bank is seeking a full-time system administrator. This role will be responsible for the maintenance and support of the Bank’s systems, applications, and security. This includes server virtualization platforms, storage area networks, cloud platforms, vulnerability management, and related monitoring and management tools.

Primary Responsibilities:

• Responsible for maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install, maintain, and upgrade hardware and software, manage virtual servers, integrate automation processes, and ensure the Banks’ systems are secure
• Troubleshoot hardware and software, document issues and resolutions utilizing ticketing system and knowledgebase, service tickets in a timely manner
• Participate in the department’s data protection, disaster recovery, and business continuity planning and test activities
• Responsible for creation of documentation for procedures, change control documentation, plans for projects or new implementations, and end user training
• Tier 2 support for Helpdesk staff; ensure all desktop applications, workstations, and related issues are resolved in a timely manner
• Manage complex technology projects
• Work successfully with our vendors in support of department initiatives
• Participate in vendor selection, technology evaluations, and design decisions
• Travel to branch locations may be required
• Participation in an on-call rotation for after-hour break/fix support
• Other duties, as needed

Requirements:

• Bachelor’s degree in an IT-related field, or equivalent experience
• 2-3 years of experience with Microsoft server infrastructure in an Active Directory environment
• Working knowledge of virtualization, VMWare, or equivalent
• Working knowledge of M365 and Azure, or equivalent
• Experience with vulnerability management tools (e.g., Tenable, Defender)
• Working knowledge of Citrix, MS RDS, VDI, or equivalent
• Experience with identity management and MFA tools (e.g., CyberArk)
• Experience with backup software (e.g., Veeam) and backup and restore best practices
• Excellent troubleshooting skills with proven ability to keep current on IT security trends
• Able to travel without restriction in Hampshire & Franklin counties
• Ability to lift 30lbs

Desirable Skills:

• IT certifications in Microsoft, or other network and security related fields
• Prior experience working in a financial institution
• Experience implementing and supporting Banking applications
• Experience with scripting and automation tools

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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