Job Description

Responsibilities:

• Lead the application maintenance services for SAP EWM, ensuring high availability and performance.
• Manage a team of EWM support analysts, providing guidance and mentorship.
• Collaborate with cross-functional teams to identify and resolve application issues.
• Develop and implement best practices for application support and maintenance.
• Monitor system performance and proactively address any potential issues.
• Coordinate with SAP functional and technical teams for enhancements and upgrades.
• Coordinate with offshore team in IST and CST times with optimal time utilization.
• Drive weekly meetings with customer on open incidents and backlog doing RCA for critical issues.
• Very good communication and stakeholder management.
• Help in repository creation of KT documents.
• Drive war room to reduce the backlogs and to achieve SLA.
• Conduct regular system audits and ensure compliance with company policies.
• Prepare and maintain documentation related to application processes and configurations.
• Facilitate user training and provide support to end-users.
• Candidate must be able to resolve complex tickets and Service requests enhancement in EWM modules. Not limited to but coverage of Inbound processes like deconsolidation and repacking, RFUI, Put away, HU management, Quality management, Internal processes of stock movements, PI, Outbound processes for sales order, STO deliveries, TU integration, Queue management, lineside replenishments, etc.

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