Job Description

Job Description

Job Description

Job Title: Practice Manager

About Us:

EPIC Health System is a forward-thinking primary care company that champions an integrated model approach to healthcare. We seamlessly blend primary care with specialty care, comprehensive diagnostics, and access to specialists both on and offsite to deliver a holistic healthcare experience. Our mission is to provide patient-centered care that addresses not just the symptoms but the overall well-being of our patients. With a focus on innovation, collaboration, and quality, we are dedicated to improving health outcomes and enhancing the patient care journey.

Job Description:

The Practice Manager will oversee the daily operations of a busy primary care office, ensuring efficient workflow, high-quality patient care, and optimal use of resources. This role requires a dynamic leader with strong organizational and interpersonal skills who can drive operational excellence and foster a positive work environment for both staff and patients

*This is an on-site position.  Must reside in Metro Detroit area*

Hiring for Multiple locations in Metro Detroit Area.

Key Responsibilities:

• Staffing & Leadership :
  • Hire, manage, and retain clinical and administrative staff to meet patient care needs.
  • Assess staff competencies, conduct performance reviews, and implement corrective actions when needed.
  • Foster a culture of collaboration, continuous improvement, and professional growth.
• Operational Management :
  • Oversee daily operations, ensuring efficient workflows and high levels of patient satisfaction.
  • Maintain clinic schedules, manage employee time and attendance, and ensure appropriate staffing levels.
  • Ensure compliance with healthcare regulations, standards, and protocols.
  • Collaborate with providers and departments to optimize care delivery and patient outcomes.
• Customer Service :
  • Ensure excellent customer service delivery by addressing patient concerns promptly and respectfully.
  • Serve as an advocate for patients, ensuring their experience meets high standards of care.
• Supply & Facility Management :
  • Ensure medical supplies and equipment are adequately stocked and functional.
  • Maintain the cleanliness, safety, and functionality of the facility.
• Financial & Performance Management :
  • Analyze data and metrics to track performance, identify areas for improvement, and implement corrective actions.
  • Hold the team accountable for hitting key performance metrics and operational goals.
  • Oversight of financial in-take at the center level and completion of banking needs
• Business Development & Growth :
  • Conduct business development activities to support clinic growth, including capacity reporting and schedule optimization.
  • Build relationships with external partners and vendors to support seamless operations.
• Compliance & Safety :
  • Ensure adherence to all healthcare laws, regulations, and safety standards.
  • Implement operational strategies that promote a safe and effective environment for patients and staff.

Job Requirements:

• Minimum of 1 year of experience in operational management , preferably in a healthcare setting.
• Ability to build and nurture high-performing teams by fostering collaboration, trust, and mutual respect.
• Skilled in conflict resolution , with the ability to understand different perspectives and facilitate constructive dialogue.
• Strong organizational skills with experience in strategic planning, workflow optimization, and problem-solving.
• Adaptable and flexible , with the ability to pivot strategies to meet evolving business and patient care needs.
• Exceptional communication skills, both written and verbal, with the ability to interact effectively with staff, patients, and external partners.
• Ability to inspire, motivate , and lead a team toward shared goals and practice success.
• Proficient in navigating EHR systems , and other practice management tools (e.g., Microsoft Suite, Phreesia).
• Demonstrated dedication to delivering high-quality patient care and enhancing the overall patient experience .
• Commitment to customer service excellence with a focus on improving health outcomes and wellness for patients.

Preferred Qualifications:

• Experience with Allscrtips or other EHR systems.
• Bachelor’s degree in healthcare administration, business management, or a related field (preferred).
• Experience in a primary care or outpatient clinic environment is highly preferred.
• Experience working in Metro Detroit healthcare settings, with a strong understanding of the local healthcare landscape.

What We Offer:

• A competitive salary package and comprehensive benefits.
• A dynamic and supportive work environment where you can grow and develop your career.
• The opportunity to make a significant impact on patient care and outcomes in a leading company.

Background checks are required for this role.

To Learn more about EPIC Health Systems please visit

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