Job Description

Job Opportunity

Responsible for the efficient and effective processing of patients completing wellness visit care, scheduling appointments and performing outreach to patients prior to their appointment to obtain clinical information and to coordinate care. Also responsible for addressing care gaps and assisting patients to obtain needed services.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Completes scheduling for multiple providers according to insurance specifications and provider preferences, including filling cancellation slots

Provides telephonic outreach to patients to establish expectations for the wellness visit and obtain necessary clinical updates from the patient

Performs various screenings and questionnaires verbally with the patient and/or caregiver

Updates relevant patient information in the medical record

Reviews needed testing/screening procedures and engages patients to complete these tasks

Orders necessary referrals and testing according to standing orders when appropriate

Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.

Works gaps in care registries to help improve the quality of care and performs outreach to patients needed to close gaps.

Communicates patient needs/questions to appropriate care team members in a timely and effective manner

Maintains department standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.

Assists with care coordination within the health system and the greater community

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.

Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).

Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.

Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).

Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

General Requirements: None

Work Experience: Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years. Previous work experience in medical office setting. Preferred. MA Certification. Preferred. Experience with an EMR. Preferred.

Education: High school diploma or GED Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.

Specialized Knowledge and Skills: Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level. Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment. Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers. Ability to work in an EMR environment.

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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