Job Description

With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

Howard University Hospital seeks to hire a Patient Experience Business Partner who will embrace our rich and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Under general supervision, the Patient Experience Business Partner is responsible for leading the deployment, learning and integration efforts of the HUH system-wide patient experience approach, called Bridging the GAP, at the entity.

The Patient Experience Business Partner will:

• Develop relationships with entity executives, directors, managers, and front-line staff
• Round on patients and help the staff problem-solve systemic opportunities for improvement
• Teach, train, communicate, and coach on the HUH approach to patient experience
• Utilize design thinking to solve unique patient experience complaints at the specific entity
• Deploy data collection and other patient feedback mechanisms
• Partner with other HUH/AHC entities to learn best practices
• Assume other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive

Qualified candidates will possess:

• Bachelors required. Master’s in Business Administration, Health Care Administration, or related field (preferred)
• 5 years health care leadership experience
• 1-5 years management experience
• Public speaking experience

At Howard University Hospital our job is to care for you. We do this by offering:

• Work life balance
• Recognition and rewards for professional expertise
• Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)

COVID-19 Vaccination:

Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.

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