Job Description

Primary Office Location:

Join our team. Make a difference - for us and for your future.

Position Title: Operations Administrator

Business Unit: INSA

Reports to: Managing Director of Insurance

Position Overview:

This position is primarily responsible for the data analytics support for FNB Insurance as well as FNB Finance. It runs all reports needed in the Agency Management System, Epic, for distribution to internal and bank business partners. It also supports internal audit processes to ensure that P&C and EB service teams follow procedures/workflows. There is a set of reports that need to be run and monitored on a weekly/monthly basis to ensure we are providing Service Excellence to clients.

Primary Responsibilities:

Responsible for analyzing data and producing various reports (scheduled and as needed), including Month-End Reports and Sales Reports. At the moment, all of these reports require manual manipulation and are very time consuming. That will change with Applied (EPIC) Analytics.

Responsible for bank deposits (agency checks, commission checks, sweep account checks). Pulls statements from carrier websites to balance and reconcile against the deposit recon received from the bank (carrier commission deposited directly into our bank account). Verifies carrier commission download with deposit statement received from carrier.

Responsible for internal audit process to ensure that P&C and EB service teams follow procedures/workflows. There is a set of reports that need to be run and monitored on a weekly/monthly basis to ensure we are providing Service Excellence to clients.

Produce and provide data to FNB Finance.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

BA or BS preferred.
Experience with insurance policies, programs and procedures and TAM and Baker Hill systems.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

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