Job Description

Job Description

Job Description

Role Impact:

The Office Experience & Communications Specialist is responsible for creating welcoming and efficient workplace experience while driving internal communications and social media engagement. This role combines front desk ownership, office operations oversight, and creative content development to strengthen our employer brand and team member connection.

Office Experience & Operations

• Serve as the primary point of contact for visitors; ensure professional and inviting front desk experience.
• Oversee visitor scheduling and badge administration; conduct monthly badge audits and maintain access controls.
• Manage office supply inventory and proactively place orders; maintain break room/café areas and coordinate with vendors.
• Own uniform program administration, including ordering, stock management, and invoice review.
• Coordinate on-site and off-site meetings/events: logistics, A/V, catering, and materials.
• Partner with vendors for office space and equipment needs; resolve service issues promptly.
• Maintain and update resources such as the “Welcome to Mountaintop” travel guide.
• Coordinate, order, and pick up lunch and refreshments for customer visits, meetings, or team member events as needed.

Communications & Social Media

• Develop and execute a content calendar for all company social media channels; craft original posts aligned with brand standards focusing on employer brand.
• Capture and edit photos/videos of team activities and events to support storytelling.
• Monitor and respond to social media interactions to foster engagement and community.
• Track and analyze performance metrics; recommend strategies to optimize reach and engagement.
• Draft and publish internal communications as needed.

Projects & Continuous Improvement

• Recommend and implement process improvements for office operations.
• Support recruiting initiatives by scheduling interviews and assisting with onboarding communications.
• Document key procedures and maintain documents for visitor management and internal communication.
• Assist with special projects and events as requested by leadership.

Education

• High school diploma or equivalent required.
• Advanced degree in business, digital marketing, human resources, office administration, or related field preferred.
• Experience managing social media platforms (LinkedIn, Facebook, Instagram, and YouTube) for professional or employer branding purposes preferred.

Experience & Skills

• Strong written and verbal communication; solid grammar and proofreading.
• Strong mathematical skills, organization skills, and attention to detail.
• Excellent time management with the ability to consistently meet deadlines in a fast-paced environment.
• Proficient with Microsoft 365 (Outlook, Word, Excel, PowerPoint, and SharePoint) and Canva; familiarity with Buffer and major social platforms.
• Familiar with AI-powered productivity tools (Microsoft Copilot, ChatGPT, or similar) to streamline workflows and enhance efficiency.
• Comfortability operating standard office equipment.
• Possesses a strong customer service mindset.
• Must be independently motivated with the ability to meet deadlines.

P hysical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Ability to work around equipment containing electromagnetic components.
• Ability to flex schedule as needed for special projects covering morning, night, or weekend shifts.

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