Job Description

The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel. Essential Functions and Duties include greeting, registering, and assigning rooms to hotel guests; verifying customer payment methods and processing credit authorizations; maintaining accurate records of room availability and guest accounts using the property management system; balancing daily receipts and revenues, conducting income audits on posted revenues; assisting guests with check-out processes, reviewing accounts and resolving discrepancies; answering phone calls promptly, directing inquiries or addressing guest needs; coordinating with overnight housekeeping or maintenance staff to resolve guest issues; making and confirming reservations, ensuring accurate data entry; providing guests with information on hotel services and local attractions; documenting guest feedback and escalating issues to management when necessary; performing nightly “bucket checks” to ensure compliance with hotel standards; assisting in maintaining security and safety during overnight shifts by monitoring guest activity and access. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills include previous experience in a hospitality or customer service role preferred; proficiency in basic bookkeeping and balancing financial transactions; strong communication skills, both verbal and written; proficient in using property management systems and office software; excellent customer service and problem-solving skills; ability to work independently and make decisions with minimal supervision; detail-oriented with strong organizational skills. Work Environment is primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs; frequent use of computers and telephones, requiring extended periods of sitting; must be available to work overnight shifts, including weekends and holidays. Other Duties note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. The company does not discriminate against associates or applicants and provides equal employment opportunity and reasonable accommodations for disabled associates.

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