Job Description

Job Description

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

• Schedule: Tuesday, Wednesday, and Thursday. May be scheduled hours anywhere from mid-day to 7pm. Will require hours worked after 5pm. May need to participate in swing shift on Monday and Friday in absence of full-time employees. May be considered as a floater.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• May aid with patient engagement for grant milestone achievements.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Demonstrates analytical thinking - this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent communication skills, verbal and written.

EDUCATION:

• High school diploma or GED is required.

EXPERIENCE:

• Two (2) years of related experience is required.

LICENSE AND CERTIFICATION:

• None.

Job Tags

Full time, Afternoon shift, Monday to Friday,

Similar Jobs