Job Description

Job Description

A fast-growing digital marketing agency is seeking a frontline Marketing Support Specialist. In this role you will help small businesses shine online by handling day-to-day client requests, coordinating website updates, and keeping communication crisp and proactive. Training is ongoing and hands-on with the team lead.

Marketing Support Specialist Responsibilities

• Website updates & support: Edit websites based on client requests; log precise notes; own follow-through to completion
• Client communication: Handle email/phone support, confirm requests, and suggest improvements that boost online marketing results
• Project coordination: Route work to the right teammates or take the lead to complete tasks; keep clients updated and engaged
• Technical support: Basic email/website troubleshooting; Google Business Profile updates and support
• Account stewardship: Check in with non-responsive clients, field billing or cross-department requests, and transfer inquiries appropriately

Marketing Support Specialist Requirements

• Customer service experience (agency/creative environment preferred)
• Excellent written and verbal communication; strong phone/email etiquette
• Ability to translate client wishes into clear tasks and deliverables
• Experience with at least one website platform (WordPress, Wix, Squarespace, Weebly, etc.)
• Comfortable using AI in daily workflows

BIG PLUS IF YOU HAVE EXPERIENCE WITH THE FOLLOWING

• Website design/management and/or marketing experience
• WordPress expertise
• HTML/CSS/JS familiarity
• Experience with Google Workspace (Docs/Sheets), Canva, and CRMs (e.g., Salesforce)
• SEO knowledge
• Exposure to human-health verticals (Dental, Optometry, Aesthetics)

Compensation & Growth

This is a fulltime hybrid role in San Diego with flexible hours. We are only seeking local San Diego County residents and reliable transportation is a must

• Medical, Dental, Vision, and Life/AD&D insurance
• 401(k) / 7 paid holidays + generous PTO accrual
• Base Pay: $23–$25/hour DOE
• Monthly Bonus Program: First-year OTE typically $55,000–$62,000
• Annual Reviews: Clear pathways for raises and advancement

Apply now by sending a resume

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