Job Description

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary:

• Visiting Bass Pro stores with the intent of verifying that the sales of getaway packages are completed in alignment with all HGV standards
• Assist with any aspects of a campaign needed to ensure it’s success
• Communicating regularly with marketing leadership to deliver feedback
• Create and maintain partner relationships with Bass Pro management, be available for any issues/concerns that arise
• Provide resources and guidance to assist marketing leaders in ensuring the HGV Customer Engagement SOP is being followed
• Verify that consistent site processes are being practiced, ensuring customer journey follows HGV Brand standards, while maximizing site production with best practices
• Assist with implementation of provided package sales strategies to ensure HGV customers engagement process represents HGV branded objectives
• Aligning goals of both HGV and Bass Pro to build a cohesive business relationship
• Manage and grow the relationship with Bass Pro/Cabelas and align our company strategy with the support of technology, appropriate collateral, and on-sight behavior of the marketing executives
• Responsible to be the primary contact for the specified region as the acting liaison between HGV and Bass Pro
• Be involved in tracking customer issues, document and prioritize the outcome while communicating each incident with the site marketing leader 
• Continued communication of vision, active coaching if requested, and development of agents from a Brand perspecitve, while actively supporting the sales goals from respective Bass Pro/Cabela’s
• Collaboration to support and enhance employee recognition to sites for employee reward programs by coordinating initiatives with Sr Director
• Ensure high delivery of quality customer care culture with Bass Pro/Cabelas partnerships by conducting meetings to ensure that both HGV and Bass Pro are accomplishing goals in the partnership such as: Package Sales, post visit surveys and postive Trip Advisor Comments
• Communicate any customer service issues from partner or social media that relate to HGV Brand standards, document and track instances and outcomes
• Understand and support all initiatives to drive business, assist in roll out and maintenance of new programs and initiatives
• Provide oversight through field visits, observations, and measurement of results to ensure customer engagement is being followed to HGV Brand Standards 
• Ensure that all policies and procedures are maintained and upheld by all team members with consistent site visits and communication with leadership
• Establish effective relationships and collaborate with other departments to address key business issues and opportunities in order to maintain great standing with Bass Pro/Cabela’s partnerships
• Estimated 70% travel 

Required Qualifications:

• Demonstrated ability to communicate effectively across departments

• Demonstrated ability to professionally communicate with Market Leaders

• Interpersonal relationship building, project management, problem solving, and change management skills

• Exceptional collaboration skills

• Ability to build positive working relationships, both internally and externally

• Ability to effectively present information and articulate ideas with all levels of management

• Demonstrated strong oral and written communication skills

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's America's Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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