Job Description

Loan Support Agent 

Savannah, GA (In-Office)

The Loan Support Agent is responsible for auditing and validating loan documentation to ensure they are complete and accurate, working to our Corporate and Store Operations teams. This is a full-time, in-office opportunity.

• Process and validate the accuracy of various detailed documents to support the success of daily operations.
• Review a variety of detailed documents to ensure their accuracy and compliance with Company policies.
• Research and verify information provided by accessing third party verification sites.
• Advise and support store team members nationwide on maintaining detailed and accurate documents and documentation.
• Provide exceptional customer service at all times during internal communications.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

• High School Diploma
• At least 1-2 years of data entry, customer service, or administration experience
• Exceptional attention to detail
• Strong customer service skills, particularly over the phone
• 60 wpm typing speed with high accuracy is a must
• Ability to multi-task while performing in a high-volume environment
• Prior experience working in a call center environment is helpful
• Proficiency in Microsoft Office Suite
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

Our Benefits Include* 

• A comprehensive new hire training program designed to help set you up for success 
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development 
• Professional Development and Mentor Programs plus Ongoing Training Resources 
• Multiple coverage levels for Medical, Dental, & Vision 
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more  
• Traditional 401(k) and Roth 401(k) with Company match 
• Options for Flexible Spending Accounts and Health Savings Accounts 
• Basic and AD&D Life Insurance  
• Optional pet insurance 
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance  
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) 
• Performance-based career advancement 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.  

Our Commitment to Diversity, Inclusion & Belonging 

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. 

Our Workplace Awards and Recognition 

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. 

About Us 

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.  

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.  

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.  

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