Hotel Guest Service Agent Job at Courtyard Marriott - Killeen, Killeen, TX

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  • Courtyard Marriott - Killeen
  • Killeen, TX

Job Description

Job Description

Job Description

We are seeking a Hotel Guest Service Agent to become a part of our team! 

Responsibilities:

  • Confirm phone and online reservations
  • Check guests in and ensure there is a correct method of payment
  • Respond to guest needs, requests, and complaints
  • Check guests out at end of stay
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments

Qualifications:

  • Previous experience in customer service and hotels
  • Excellent customer service skills 
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Hotel experience required; Marriott experience preferred

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