Job Description
Description Essential Duties and Responsibilities
- Serve as a Box Office representative, Ticket Taker, Usher and/or Court Monitor pending event needs and per assignment
- Have familiarity with general MSEC offerings and day-of event details
- Ensure adherence to MSEC policies, rules and procedures
- Deliver exemplary customer service
- Respond to all incidents, accidents, injuries and altercations
- Help resolve guest concerns and/or direct to the appropriate Manager
- Maintain calm during fast-paced and/or stressful situations
Roles
- Box Office: Help transact day-of ticket sales via computer software system, processing credit cards and handling cash
- Ticket Taker: Ensure proper entry to the event by scanning tickets and welcoming guests to the facility
- Usher: Help direct guests through the building while offering general customer assistance and monitoring assigned areas
- Court Monitor: Monitor assigned courts and spaces to ensure smooth event operation
- Event setup/teardown: Move/stack/unload/load equipment required for the event
Requirements - Excellent communication skills
- Professional in appearance, demeanor, and communication
- Ability to handle high-volume, difficult and/or stressful situations
- Ability to multitask and prioritize
- Ability to work well in a group setting
- Ability to work irregular shifts to include evenings, nights, weekends and holidays as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret technical procedures, or governmental regulations in English. Ability to complete incident reports that accurately describe what occurred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Proficiency in languages other than English is a plus.
Mathematical Skills: Ability to calculate seats remaining to ensure the number of spectators remains below established limits. Ability to estimate volume and area.
Reasoning Ability: Ability to apply sound judgment in the resolution of conflicts that may arise.
Computer Skills: To perform this job successfully, an individual should have knowledge of Google suite and the operation of Window-based PCs and peripherals (e.g. printers, scanners, barcode readers, cameras, etc.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing: Constantly (>66%)
Sitting: Rarely (<10%)
Kneeling: Rarely (<10%)
Walking/Running: Constantly (>66%)
Bending/stooping: Occasionally (<33%)
Reaching/twisting: Occasionally (<33%)
Lifting/pushing/pulling: Frequently (lifting up to 50 lbs with/without assistance, push/pull up to 100lbs or more using wheeled devices) (>33% - <66%)
Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly (>66%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.:
- The Event Staff is normally in a temperature and humidity-controlled environment, but may be exposed to outside weather conditions frequently.
- The noise level in the work environment is usually moderate to loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EASTERN SPORTS MANAGEMENT
Job Tags
Holiday work, Shift work, Night shift, Afternoon shift,