Job Description

Job Description

Job Description

We are looking for a dedicated Systems Administrator to provide comprehensive support for the Encompass Loan Origination System. You will be responsible for ensuring the system operates smoothly, addressing user needs, and maintaining data integrity.

Responsibilities:

• Offer first-line technical support to Encompass users, resolving system-related inquiries and issues.

• Manage user accounts, permissions, and roles within the Encompass platform.

• Maintain and update system templates, forms, and configuration settings to meet operational requirements.

• Coordinate and support testing processes for system updates, ensuring seamless implementation.

• Document system changes, updates, and procedures to support training and knowledge sharing.

• Work closely with teams to ensure compliance with system standards and operational efficiency.

• Monitor system performance and troubleshoot technical issues as they arise.

• Collaborate with IT and business teams to enhance system functionality and user experience.

• Assist in onboarding and training new users on Encompass system features.

• Provide ongoing recommendations for system improvements based on user feedback and industry trends.

• Proven experience working with Encompass or similar loan origination systems.
• Strong understanding of Active Directory and user account management.
• Proficiency in Microsoft Windows Server and Windows 10 environments.
• Familiarity with Dell Technologies and Citrix solutions.
• Excellent problem-solving skills with the ability to troubleshoot technical issues.
• Strong communication skills, both written and verbal, to interact effectively with users and teams.
• Exceptional attention to detail and ability to manage multiple priorities.
• Ability to work collaboratively in a team environment while maintaining independence in task execution.

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