Job Description

Job Description

Job Description

Description:

We have been voted one of the best companies to work for 5 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

The E-Banking Support Specialist I will provide exceptional customer service and support of all electronic banking products and services to One Florida Bank customers. This includes, but is not limited to, online banking, bill pay, Zelle, real time payments, FedNow, debit cards, and mobile banking support. Responds to all customer inquiries regarding the banks electronic banking products and services. Will also provide support to our retail departments within the bank.

ESSENTIAL DUTIES

• Responsible for providing online support to clients who may be experiencing issues within our online platforms. Possible issues include, but are not limited to, account lockouts, password related issues, responding timely to Banno conversations, and various account inquiries.
• Responsible for answering questions regarding debit card matters including, but not limited to, debit card transaction inquiries, assisting clients with card activations and PIN changes through automated phone number, adding temporary and permanent debit card limit increases per branch approvals.
• Must have a general understanding of core system, Banno, iPay, Fraud Detective, SmartPay, and any other applications that provide information to the digital banking systems.
• Perform data entry and other tasks required for the processing of electronic banking transactions.

ROLES AND RESPONSIBILITIES

• Provide technical assistance and training for clients with digital needs including, but not limited to: password resets, lock outs, trouble shooting, possible fraud, etc.
• Responsible for replying to Retail Branch e-mails timely.
• Responsible for processing any daily reports and settlements as delegated by the E-Banking Manager.
• Report discrepancies immediately to the E-Banking Manager and assist in clearing those discrepancies.
• Maintain the confidentiality of the Bank’s customers.
• Remain current on and adhere to all regulatory requirements and training.
• Responsible for reviewing mobile and merchant capture deposits through SmartPay for proper endorsement, notifying the branch of account for approvals and possible holds placed.
• Responsible for reviewing blocked Zelle transactions and verifying validity with the branch and client.
• Assist clients and branches with any bill pay related questions/issues through iPay.
• Responsible for conducting daily recons and balancing of Zelle, Real Time Payments, FedNow and Bill Pay.
• Responsible for Dormant Account letters and tracking.
• Assist with logging Returned Mail and tracking.
• Assist with projects by providing support to the E-Banking Manager as needed.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High School diploma or equivalent
• 2-4 years related experience.

Language and Interpersonal Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Effective interpersonal relationships with management and team members
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of E-Banking
• Ability to effectively manage time as related to daily tasks
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
• Ability to operate in a team environment to accomplish shared goals

Mathematical Skills

• Ability to work with basic mathematical concepts
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer and Office Equipment Skills

• Spreadsheet software (Microsoft Excel)
• Word processing software (Microsoft Word)
• Other Microsoft Office applications (Outlook, Teams, Adobe, PowerPoint)
• Copier/Scanner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit or stand for extended periods
• See to read small print or complex reports
• Manually operate keyboard, mouse and other personal computing devices
• Occasionally lift up to 20 pounds

CERTIFICATES, LICENSES, REGISTRATIONS

• None

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening, credit checks and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department.

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost
• 401(k) Safe Harbor Match
• Paid vacation and sick time plus 1 floating holiday
• Paid volunteer hours
• Wellness Program
• Shared leave program
• Paid Paternity Leave
• Tuition Assistance Program
• Pet Insurance
• Team Building activities

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