Job Description
AAA Club Alliance is hiring full-time, remote Dispatchers for1st, Mid-Day, and 2nd Shifts! Come join our dynamic Dispatch Team and take your career to the next level!
AAA Dispatchers provide help in a fast-paced contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance. This position will play a critical role in enhancing AAA Member relationships and providing each Member with an exceptional customer service experience.
**Next New Hire Training Class to begin Monday, January 12, 2026!**
This is a work from home position, candidates must live within our territory in order to be considered: (• Connecticut • Delaware • Indiana • Kansas • Kentucky • Maryland • New Jersey • Ohio • Oklahoma • Pennsylvania • South Dakota • Virginia • Washington, DC • West Virginia)
Why APPLY for Dispatcher l? - Fully remote/work from home.
- Computer equipment provided.
- Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Virtual, paid Training.
- Company-wide Career mobility opportunities
- A variety of 1st, Mid-Day and 2nd shift schedules available (all schedules include one weekend day off and one day off during the week. Set schedule)
Training Requirement : Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks.
Must be able to attend ALL training during the day. Set Work schedule will begin after training is completed.
What you will do as a Dispatcher l: - Answer inbound calls from members seeking updates for their AAA Roadside.
- Communicate to service providers information needed to provide timely assistance to AAA Members.
- Prioritize service requests based on various criteria.
- Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.
- Participates in the resolution of service issues and member complaints.
- Update members on progress.
What we need from you: - High School Diploma or equivalent
- 1-2 years of Dispatching experience or 2 years experience in a Call Center Environment taking inbound calls.
- Salesforce experience (preferred)
- Must be able to work overtime and/or on holidays as required by business needs.
- Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.
- Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.
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Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category: Dispatch
Job Tags
Full time, Local area, Remote work, Work from home, Monday to Friday, Day shift, Afternoon shift, 1 day per week,