Job Description

Opportunity for Quality of Life and Job Satisfaction.

Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates its employees and treats them with respect?

Who We Are

Wisler Plumbing & Air proudly serves Roanoke and the surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake. When our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same. He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It's not easy, but it's the difference between a business that survives and a business that thrives.
Wisler Plumbing and Air's foundation of beliefs light our way, from policies we live by to the people we hire.

Wisler Plumbing and Air has a few limited openings for amazing candidates who are looking to learn the home services business! We have an accredited training program to show you the ropes that includes both class time and real on-the-job experience before you graduate to the next level! This is an opportunity of a lifetime!

Pay

• $21.00 - $25.00 per hour, additional bonuses and incentives available

Benefits

• 90% Company funded Health Insurance for employee
• Availability to elect employee-funded Dental and Vision as well as comprehensive policies such as short-term disability, accident & cancer care.
• 401K after 6 months with employer match
• Company-funded life/AD&D insurance.
• PTO (40 hours after 90 days and 80 after one year)
• 40 hours per year of unpaid sick time
• Hot Breakfast served in the morning

Responsibilities

The Dispatcher is the bridge between the technician in the field and the customer in the home. This role is key to establishing the foundation for a successful customer experience. The Dispatcher is expected to perform effectively in an environment where priorities can change and learning on the job is never-ending. The Dispatcher is responsible for staying aware of Wisler technician competencies, geographic dynamics, and how best to interact with each technician to ensure the customer’s needs are met. Below are the essential job duties of this role:

• Dispatch all types of calls in a manner that results in the highest technician productivity and customer satisfaction
• Consistently contact each customer before dispatching the technician and follow through on required communications and debriefings
• Proactively record and maintain accurate dispatch records, document customer communications and provide follow-through on administrative tasks to ensure operational optimization .

• 1+ years of Dispatching experience preferred
• Successfully pass a drug test
• Maintain a clean criminal background
• Preferably have a prior call center or dispatcher experience
• Willingly commit to working 40 hours a week on-site in our call center
• Be available for on-call duties once a month after regular hours to remotely answer phones.
• We are open to training individuals from scratch if a solid candidate is identified
• Authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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