Job Description

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

What will you be doing?

Deskpro has two different deployment models that present unique challenges for our DevOps engineers. We run Deskpro in the Cloud as a SaaS product running on AWS, but we also ship Deskpro to customers on-premise that run the software on their own servers using docker.

Your job will encompass multiple parts of the business, everything from CI/CD setups and supporting developers, to maintaining and improving our Saas platform, to improving our on-premise products. There is a variety to this role that'll make certain you'll never get bored and your skills will always be improving.

Here are some real-life examples of tasks you'll help with:

• Improving our CI/CD processes such as improving performance
• Working with developers to improve DX for them, such as building tooling to enable engineers to work more effectively.
• Improving and maintaining our AWS infrastructure. We have lots of ideas for improving performance, scalability, and cost effectiveness.
• Helping us plan and deploy new technology.
• Building new tools for our on-premise customers, or working with customers to create stable on-premise solutions.
• Helping troubleshoot and debug production systems.

• Experience deploying containers to production on "bare metal" servers as well as Cloud providers.
• Strong experience with AWS and running containers in AWS using ECS.
• Experience with a IaC tool such as Terraform.
• Experience implementing Gitops flows and creating scalable CI/CD workflows on Github
• Experience running Linux-based servers (i.e. non-AWS environments).
• Experience with common internet protocols and technologies such as email (SMTP, POP3, IMAP, Exchange), SAML, LDAP, etc. Deskpro is a web app that integrates with many standard protocols.
• Bonus: Experience running MySQL in production is a bonus. Deskpro uses MySQL very heavily.
• Bonus: Experience with Kubernetes in production is a bonus. Some of our customers use K8S and we want to implement better tooling and processes to support them.

You're a good fit for the role if:

• You have an earnest interest in delivering a great product to customers!
• You have excellent written and verbal communication skills. We're big believers in "writing stuff up", everything from dev docs to RFC's. You need to know your audience and communicate clearly.
• You enjoy solving problems yourself and like working in a "get stuff done" environment. You'll be working in a small autonomous team and won't be micro-managed; we trust you to work on the things that matter most.
• You should be a fast learner and Google-fu master. We often venture into unknown territory so you should be excited to dive deep into new technology.
• You should have opinions on "the right way" to do things, but not be married to them.
• You work well with others and enjoy sharing your knowledge and leading by example.

Competitive Salary + share options

• Benefits package, including 401k and healthcare benefits
• A change to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit our Careers page .

No recruiters or agencies please.

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