Job Description

Data Center Technician (L2 Graveyard)

• 3rd shift (11pm to 8am)

Overview:

As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues . You will also be responsible for assisting L1 associate data center technicians with the installation, and troubleshooting, of new SSD’s and NVME’s into existing servers. You will mentor associate data center technicians and assist them with various server maintenance tasks as necessary.

This position will work directly with our contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA’s and KPI’s are met. This position will also work with our full time engineers as points of escalation.

Primary Responsibilities will include:

• Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
• Troubleshoot basic Linux OS level issues on all servers.
• Installation of new SSD’s and NVME’s into existing servers.
• Assist our engineers in troubleshooting all autobuild (Linux Kickstart) nodes that do not build properly (stragglers).
• Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
• Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.

Secondary Responsibilities will include, but not limited to:

• Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Ensure our data center house rules are being followed and immediately report any concerns to leadership.
• Ensure our data center cleanliness, any issues with cleanliness must be reported to leadership.

Basic Qualifications

• 4+ years in a Data Center environment
• 2+ years network cabling experience
• 1+ years Linux troubleshooting experience
• 4+ years server hardware troubleshooting experience

Compensation Package:

• $43.52/hr plus 1.5x OT, medical benefits, 401k options, mileage and cell phone reimbursement

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