Job Description

CUSTOMER SERVICE TEAM MEMBER - Highlands Sports Complex

Sports Facilities Management, LLC

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Interacting and assisting guests as needed
• Assist with events from set up to take down
• Perform various tasks related to scheduled work area
• Operate and balance a cash drawer
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours ) and regular attendance necessary
• Must have reliable transportation
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent computer skills and able to learn facility software
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer and register
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of sports
• Have a basic understanding of working with large amounts of money and being able to balance the register after each shift
• Age 18 or older

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