Job Description

Customer Service Administrator Position Wholesale Plush Toy Company

Location: 225 Ottley Drive Northeast, Atlanta, GA 30324 Salary: $20.00 to $23.00 per hour Working Hours: Full-time, Monday-Friday, 9 am - 6 pm EST or 10 am - 7 pm EST

About 

Our client is a value-driven, customer-centric wholesale plush toy company with manufacturing facilities in Asia. They spread joy by distributing their plush toys to zoos, museums, aquariums, outdoor/adventure retailers, national and state parks, and other exciting tourist-centric attractions!

Our client believes work should be fun! They are looking for a Customer Service Administrator to join their hard-working team. They offer fantastic benefits and plenty of opportunities for both personal and professional growth. 

Responsibilities and Duties

• Answer phones and assist with general customer service inquiries: may include sending invoices, updating order status, sending order confirmations, updating customer profiles, managing inbound and outbound calls, making outbound calls, and email management.
• Troubleshoot shipping issues.
• Prepare invoices, return authorizations, and credit memos.
• Assist with order management for sales and accounting.
• Learn our plush product lines with proficiency and seek continuous improvement.

Skills and Qualifications Required

• 2+ years of clerical or administrative experience.
• 2-3 years of customer service experience.
• Excellent written and oral communication skills.
• Must be organized and detail-oriented.
• Proficient in Microsoft Office, especially Excel!
• Warehouse/logistic experience highly preferred!
• ERP experience is a plus!
• A positive and calm attitude even while stressed.
• Fast, efficient, and accurate data entry skills.
• Team player in a fast-paced environment.
• Strong desire to learn and grow, embracing challenges with a positive mindset!
• Ability to provide honest and constructive feedback.
• Resourcefulness in using available tools and resources to find answers and solutions

Core Values

• Be fast and ready to execute.
• Be honest and always tell it like it is.
• Be innovative and think outside the box.
• Let a good sense of humor infuse everything we do.

Benefits

• Starting salary: $20.00 to $23.00 per hour.
• 401(k) with 100% company matching up to 3% of contributions and 50% matching up to 5% of contributions.
• Medical and dental insurance.
• 15 days paid time off.
• 10 paid holidays.
• Opportunity for growth!
• Friday work-from-home option!

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