Job Description

Coordinator - Life Flight Ground Transport Promedica 72 hrs Biweekly Nights Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 72.00 Shift: Rotating Nights 1900-0700 The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well‑being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety‑net health system operates four hospitals, four emergency departments and more than 20 health centers. Responsibilities Serve as a key member of MetroHealth’s premier Metro Life Flight (MLF)/MetroHealth emergency care team, providing logistics and facilitation for routine, non‑emergent ground ambulance transportation calls for MetroHealth and partner organizations. Manage the safe and timely movement of patients between hospitals and other medical facilities. Act as an ambassador of The MetroHealth System brand and values to external partners. Serve as the primary point of contact, providing start‑to‑finish concierge and call management services and acting as the single touchpoint through all phases of call processing and completion. Ensure access to services, engage in problem resolution and resource access. Demonstrate the highest level of critical thinking and transportation assessment in a high‑stress environment, finding the best resolution for the patient. Coordinate communication and follow‑through with a multi‑disciplinary and diverse clientele in a timely, systematic, and professional manner. Uphold the mission, vision, values, and customer service standards of The MetroHealth System and partner organizations. Qualifications Required: High school diploma or passage of a high school equivalency exam. Current certification as an Ohio Emergency Medical Technician (EMT) or to obtain within 18 months of hire. Current and valid Ohio driver’s license and maintain eligibility of insurability as required by MetroHealth’s insurance carrier. Basic Life Support certification from the American Heart Association (AHA) or to obtain within 90 days of hire. One year of experience in a customer‑service‑related field. Ability to quickly and expertly read a map and convey directions. Knowledge of Ohio geography and other business locations; to obtain/displays within 6 months of hire (supplemented by in‑house training). Proficient use of flight computer‑aided dispatch (CAD) software, mapping software, and Aviation Vendor Operational Control Center software; to obtain/displays within 6 months of hire (supplemented by in‑house training). Strong computer skills including MS Office and data entry. Strong knowledge of medical terminology. Detail oriented with strong organizational, time‑management, and multi‑tasking skills. Ability to remain calm in stressful situations and a fast‑paced environment. Excellent verbal and written communication skills. Excellent interpersonal skills necessary to provide the highest level of customer service, public relations, and brand ambassadorship with internal and external stakeholders in stressful situations. Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds. Preferred: State of Ohio Emergency Medical Technician certification. Current certification as an Emergency Medical Dispatcher (EMD). Two years of EMS, 911, or patient‑facing experience. Dispatch, call center, or air/ground patient transportation experience. Knowledge of the MetroHealth electronic medical record and billing system. Physical Requirements May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Monitor multiple monitors for an extended period. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment. Ability to communicate in face‑to‑face, phone, email, and other methods. Ability to see computer monitor and departmental documents. Ability to push/pull 70–150 pounds. Ability to lift 10–50 pounds. May be required to wear a telephone headset for an extended period. Job Information Seniority level: Entry level Employment type: Part‑time Job function: Management and Manufacturing Industry: Hospitals and Health Care Referrals increase your chances of interviewing at The MetroHealth System (Cleveland, OH) by 2x. #J-18808-Ljbffr The MetroHealth System (Cleveland, OH)

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