Call Center Manager Off Brodie Lane-Sunset Valley Job at ELITE VISON GROUP LLC, Austin, TX

SUlmMUxVdGlMd2FvaG5rRzdIYUVtTzJBYmc9PQ==
  • ELITE VISON GROUP LLC
  • Austin, TX

Job Description

Job Description

Job Description

Benefits/Perks

  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.

Responsibilities
  • Hire, train, and manage call center employees capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills

Job Tags

Work at office,

Similar Jobs

Uncommon Schools

High School Speech & Debate Coach (Part-Time) Job at Uncommon Schools

 ...consistently exceed national benchmarks , reflecting our dedication to their success. We invest deeply in our educators , offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a... 

Kentucky Staffing

Office Assistant Job at Kentucky Staffing

 ...Office Assistant University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Job Title: Office Assistant...  ...: Full-Time Required Education: HS Required Related Experience: No experience required. Required License/Registration/... 

GDIT

Data Analyst Job at GDIT

 ...Location: USA NC Jacksonville Full Part/Time: Full time Job Req: RQ212094 Type...  ...Other Required: None Job Family: Data Science and Data Engineering Job Qualifications...  .... The IDST helps USSOCOM intelligence analysts by turning the Command's data into... 

Rubenstein Public Relations

Vice President, with Background in Real Estate Communications Job at Rubenstein Public Relations

 ...Real Estate with an entrepreneurial spirit, superior writing skills, and an energy devoted to helping companies develop strategic communications campaigns. The VP should be passionate about real estate, PropTech, and ancillary real estate services. The successful... 

Tombras

Associate Director, Paid Search Job at Tombras

 ...Atlanta. Relocation assistance may be provided. What you will be doing: Architect effective Search Engine Marketing (SEM) / Pay-Per-Click (PPC) campaigns with direction from the Director of Paid Search Exhibit confident communication skills to effectively present...