Job Description
Job Summary/Company :
The Call Center Manager is responsible for overseeing the daily operations of the credit union’s call center. This role involves managing a team of call center representatives, ensuring efficient customer service, and optimizing call center performance. The ideal candidate will possess strong leadership skills, a deep understanding of customer service principles, and a proven track record of success in a call center environment.
Responsibilities:
Team Leadership:
Operational Excellence:
Customer Service:
Reporting and Analysis:
Qualifications:
Preferred Qualifications:
If you are a highly motivated and results-oriented individual with a passion for customer service, we encourage you to apply.
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This job is In-Person.
Pay Range: Salary $65,000.00 to $80,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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