Call Center / Customer Service Representative Job at River City Science Academy, Jacksonville, FL

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  • River City Science Academy
  • Jacksonville, FL

Job Description


River City Science Academy is seeking a highly motivated and customer-focused Call Center / Customer Service Representative to join our team in Jacksonville, United States. As a Call Center / Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and other communication channels. This is an entry-level, full-time opportunity for a candidate with excellent communication skills and a passion for delivering outstanding customer experiences.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Handle customer complaints and concerns, escalating issues to management as needed.
  • Process customer transactions, including payments and refunds.
  • Maintain accurate and up-to-date records of customer interactions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer service metrics, including call handling time and customer satisfaction ratings.
Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong problem-solving and conflict resolution skills.
  • Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software.
  • Ability to work a variety of shifts, including evenings and weekends.
Benefits

River City Science Academy offers a competitive salary and benefits package, including:

  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and growth.

Job Tags

Full time, Shift work, Afternoon shift,

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