Bilingual Customer Service Representative Job at Coda Search│Staffing, Bridgewater, NJ

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  • Coda Search│Staffing
  • Bridgewater, NJ

Job Description

Job Description

MUST BE FLUENT IN FRENCH; CONTRACT TO HIRE OPPORTUNITY

Key Responsibilities:

  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order acquisition to order entry in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean sheet
  • Managing goods returns in compliance with agreed trade terms
  • Acting as customer’s first point of contact in case of commercial, logistics, product claims
  • Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects

Experience:

  • 2 years of work experience in a B2B customer service environment preferred
  • Proven customer facing experience
  • Sales experience within a controlled environment of advantage
  • Experience with SAP implementation of advantage
  • Good business knowledge of order-to-cash flows.
  • Working knowledge of Incoterms and customs rules.
  • Fluent in English; French and Spanish a plus
  • Working knowledge of Incoterms and customs rules
  • Good knowledge of sales principles and methods
  • Good working knowledge of Office Pack (Excel, Power Point, Word)
  • Team player
  • Customer-oriented

Job Tags

Contract work, Work experience placement, Work at office,

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