Auto Repair Shop Service Advisor - Manager Job at Chicagoland Auto Staffing, Lombard, IL

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  • Chicagoland Auto Staffing
  • Lombard, IL

Job Description

Job Description

Job Description

Position Overview:
As the Service Advisor/Manager, you’ll be the face of the business and the critical link between customers and our technicians. You will oversee daily front-of-house operations, manage workflow through the shop, and ensure a high level of customer satisfaction while driving sales and productivity.

Key Responsibilities:

  • Greet customers, listen to their concerns, and clearly communicate repair recommendations and estimates
  • Schedule and coordinate vehicle repairs and maintenance with technicians
  • Prepare repair orders and manage parts ordering, returns, and warranty claims
  • Ensure timely and accurate updates to customers regarding their vehicle status
  • Manage shop workflow, technician dispatching, and quality control
  • Handle sales, service pricing, invoicing, and payment processing
  • Maintain inventory of parts, shop supplies, and office materials
  • Support and develop service advisors or front office staff as needed
  • Handle customer concerns professionally and resolve issues to ensure satisfaction
  • Monitor KPIs, contribute to business growth, and uphold company standards
Company Description

We are a well-established, customer-focused auto repair shop known for our integrity, quality service, and community reputation. Our team is growing, and we’re looking for a motivated Service Advisor/Manager to help lead our front office and deliver outstanding service to our loyal customers.

Company Description

We are a well-established, customer-focused auto repair shop known for our integrity, quality service, and community reputation. Our team is growing, and we’re looking for a motivated Service Advisor/Manager to help lead our front office and deliver outstanding service to our loyal customers.

Job Tags

Work at office,

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